Shipping policy

Thank you for visiting and shopping at the Shack Store! This Shipping Policy (this “Policy”) applies to your use of the Shack Store (the “Store”) and is subject to the Shack Store Terms and our Terms of Use and Privacy Policy (collectively, the “Agreement”), all of which are incorporated herein by reference. Capitalized terms used but not defined in this Policy will have the meanings ascribed to such terms in the Agreement.

Shipment Confirmation & Order Tracking:

You will receive an order confirmation email once your order has been successfully placed. Orders will be exclusively fulfilled and shipped by The Loyalist which is responsible for such orders and fulfillment and shipping. This confirmation will outline your order contents and your selected shipping method. Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Please allow 1-3 business days for a shipment confirmation email to arrive. If you have any questions or don’t see an email after 3 business days, please contact us at shackstore@shakeshack.com.

Domestic Shipping Policy:

Items typically process within 1-3 business days of order confirmation, excluding pre-orders. Orders are processed Monday-Friday, exclusive of U.S. Federal Holidays. In the event of a substantial processing delay with your order, we'll send you an email to keep you updated. 

Shipping Rates & Delivery Estimates for Orders Shipped Within the Contiguous 48 United States:

Orders may be shipped from multiple commercial carriers depending on factors including the product(s) purchased and the shipment address, including but not limited to UPS, FedEx, and USPS. All shipping charges will be displayed at checkout.

Shipment To PO Boxes:

We are unable to ship to a PO Box.

International Shipping Policy & Customs, Duties and Taxes

We ship internationally to certain geographies! Please note that the Shack Store is not responsible for any customs and duties applied to your order. All fees imposed during or after shipping (including for returns) are the responsibility of the customer (tariffs, taxes, etc.).

Pre-Order Policy:

Pre-orders are orders for items that are not in stock currently but are expected to ship at a later date. Please refer to the product description page for pre-order shipping timelines as they may vary. At the time you place your order, you will be required to pay the full amount of the order including any pre-order items. If you order multiple pre-order items or if you combine in stock items with pre-order items, we will ship your entire order once the pre-order items are in stock.

Damages

The Shack Store is not liable for any products damaged or lost during shipping, however please contact us at shackstore@shakeshack.com if your order is lost or damaged by the carrier and we will assist you with a reshipment or refund. Please see our Return & Refunds Policy for further information.